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Below are the quick answers to some of our most frequently asked questions.

Do I need a credit card?

Yes, typically a credit card is required when renting a car with OkayRentBulgaria. It is a common industry practice to hold a credit card for security purposes and to cover any potential damages or additional charges that may arise during the rental period. The credit card allows us to verify your identity and ensure a smooth rental process. However, it’s always best to check with OkayRentBulgaria directly for their specific requirements and any alternative payment options they may offer.

Which documents are needed to pick up a rental car?

To pick up a rental car from OkayRentBulgaria, you will typically need the following documents:

  1. Valid Driver’s License: You must present a valid driver’s license issued in your country of residence. Make sure your driver’s license is not expired and meets the requirements for driving in Bulgaria. International driving permits may also be necessary depending on your home country, so it’s advisable to check the specific requirements in advance.
  2. Identification Documents: A valid passport or national ID card is usually required to verify your identity. Ensure that these documents are up to date and readily available when picking up your rental car.
  3. Credit Card: You will need a valid credit card in the primary driver’s name for payment and security purposes. OkayRentBulgaria typically holds the credit card details as a security deposit during the rental period. Debit cards or cash may not be accepted for the security deposit, so it’s essential to check with OkayRentBulgaria regarding their specific payment policies.
  4. Reservation or Voucher: It’s advisable to have a copy of your reservation confirmation or voucher. This document provides proof of your booking details and can help streamline the pick-up process.
  5. Additional Requirements: Depending on specific circumstances, additional documents may be necessary. For example, if you are a foreign visitor, you may need to provide proof of travel insurance, return flight details, or other relevant documents as per the rental company’s policies.

It’s crucial to confirm the exact document requirements with OkayRentBulgaria at the time of booking or prior to pick-up to ensure a smooth and efficient rental experience.

What is included in the rental charges?

The rental charges from OkayRentBulgaria typically include several components to provide you with a comprehensive and hassle-free experience. While specific inclusions may vary, here are some common elements that are often included:

  1. Basic Rental Fee: This covers the cost of renting the vehicle for the specified duration, usually calculated on a daily or weekly basis.
  2. Vehicle Insurance: OkayRentBulgaria typically includes basic insurance coverage, such as Collision Damage Waiver (CDW) or Loss Damage Waiver (LDW), which reduces your financial liability in case of damage or theft of the rental vehicle. However, there may be a deductible or excess amount that you are responsible for in the event of any incidents.
  3. 24/7 Roadside Assistance: To ensure your peace of mind, OkayRentBulgaria often provides 24/7 roadside assistance. This service can assist you in case of mechanical breakdowns, flat tires, or other unexpected issues during your rental period.
  4. Unlimited Mileage: Many rental packages include unlimited mileage, allowing you to explore Bulgaria without worrying about additional charges based on the distance covered. However, it’s always a good idea to confirm this with OkayRentBulgaria as certain restrictions may apply.

It’s important to note that while these components are often included, there may be additional optional extras or add-ons available for an extra fee. These can include items like GPS navigation systems, child seats, additional insurance coverage, or fuel options. Be sure to review the rental agreement and communicate with OkayRentBulgaria to understand the precise details of what is included in your specific rental charges.

Can I rent a specific car model?

OkayRentBulgaria strives to accommodate your preferences and provide you with the best possible rental experience. While they cannot guarantee a specific car model, they offer a diverse fleet of vehicles to choose from. You can select a car based on your preferred category, such as compact, sedan, SUV, or luxury, and they will do their best to provide you with a vehicle that meets your requirements and is available at the time of your rental.

To increase your chances of getting a specific car model, it’s advisable to make your reservation in advance and communicate your preference to OkayRentBulgaria. They will make every effort to fulfill your request, taking into account availability and operational factors. However, in cases where the requested model is not available, they will provide you with a similar or upgraded vehicle to ensure your satisfaction.

Remember to check with OkayRentBulgaria directly for their specific policies regarding car model requests and availability.

Can I change my booking and do I have to pay a cancellation fee?

Yes, it is usually possible to make changes to your booking with OkayRentBulgaria, depending on their specific policies. If you need to modify your reservation, such as changing the pick-up or drop-off dates, extending the rental duration, or selecting a different vehicle, it’s advisable to contact OkayRentBulgaria directly. They will assist you in making the necessary changes and provide you with updated details regarding availability and pricing.

Regarding cancellation fees, it’s important to review OkayRentBulgaria’s terms and conditions at the time of booking. They may have a cancellation policy in place that outlines any potential fees or penalties for cancelling a reservation. To avoid any unwanted charges, it’s recommended to notify OkayRentBulgaria as soon as possible if you need to cancel your booking. By doing so, they can provide you with specific information on their cancellation policy and any applicable fees.

It’s essential to communicate directly with OkayRentBulgaria regarding any changes or cancellations to your booking, as their policies may vary and they can provide you with the most accurate and up-to-date information based on your specific reservation.

Can I cross borders with my rental car?

Yes, it is usually possible to cross borders with your rental car from OkayRentBulgaria. However, there may be certain restrictions and additional requirements in place. It’s important to inform OkayRentBulgaria in advance about your intention to cross borders so that they can provide you with the necessary documentation, such as a cross-border permit or insurance coverage.

Additionally, it’s crucial to familiarize yourself with the specific rules and regulations of the countries you plan to visit, as they may have their own requirements for driving a rental car across their borders. Some countries may impose additional fees, road taxes, or specific driving permit requirements. It’s always recommended to check with OkayRentBulgaria directly and research the regulations of the countries you plan to visit to ensure a smooth and hassle-free cross-border experience.

Can I rent the car at one place and drop it off at another station?

Yes, it is often possible to arrange a one-way rental with OkayRentBulgaria, allowing you to pick up the car at one location and drop it off at another station. This can be convenient if you have a planned itinerary that does not involve returning to the original pick-up location.

However, it’s important to note that one-way rentals may be subject to additional fees or restrictions. The cost and availability of one-way rentals depend on factors such as the distance between the pick-up and drop-off locations and the operational considerations of OkayRentBulgaria.

To arrange a one-way rental, it’s recommended to contact OkayRentBulgaria directly and inform them of your specific requirements. They will provide you with the necessary information, including any additional charges or restrictions associated with a one-way rental. By communicating your needs in advance, OkayRentBulgaria can assist you in planning the logistics and ensuring a smooth drop-off experience at your desired location.